Frequently Asked Questions & Contact
Find quick answers about our folktales, shipping, and billing or reach out directly to our Dallas, Texas workshop.
Have a question about an order, gift subscription, or your child's letter? We'd love to hear from you.
Frequently Asked Questions
Everything parents and grandparents need to know about subscriptions, shipping, and mailbox magic.
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Our stories and activities are intentionally crafted for children ages 4 to 9. Younger children (ages 4–6) delight in having the folktale read aloud as a cozy bedtime ritual and coloring the craft pages. Older children (ages 7–9) can read the letter independently, complete the outdoor tasks, and collect the trading cards.
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The Forest Letter ($9/mo) includes the monthly story letter, Elder Oak's Forest Notes, habit nudge, craft suggestion, 1 sticker/tattoo, and the whittled wooden token.
The Deluxe ($14/mo) is our complete hands-on experience: it includes everything above, plus 2 stickers, a collectible animal highlight trading card (2.5" × 3.5" with paw prints), a seasonal nature coloring/craft sheet, and a wooden token ready for watercolor painting. -
Much of the childhood magic lies in seeing their own name printed on the envelope and having their own personal keepsake token. To preserve this special feeling, each subscription is dedicated to one child. If you have siblings, we recommend choosing a subscription for each child so they each receive their own dispatch from Elder Oak.
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Gifting is simple! During checkout, check "Is this a gift?". You can enter the grandchild's name and shipping address, and add an optional gift message from Grandma or Grandpa. The envelope will arrive directly in their mailbox with a warm note letting them know it was gifted by you.
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Annual plans offer our best value! You receive 1 month free ($99/year for Forest Letter, $150/year for Deluxe) plus an official Birthday Card from Elder Oak mailed to your child during their birthday month!
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Yes, absolutely. There are no contracts and no cancellation fees. You can pause or cancel your monthly subscription at any time with one click from your account or by sending us a quick email.
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All orders are hand-packaged in Dallas, Texas. Your child's welcome envelope is mailed via First-Class USPS mail within 2 to 3 business days of subscribing, and future letters arrive around the same time each month.